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Visitor Services Associate

Department: Visitor Services
Location: San Antonio, TX

POSITION DATA

JOB TITLE: Visitor Services Associate

DEPARTMENT: Visitor Services

REPORTS TO: Visitor Services Manager

DATE: 2017

STATUS: PT, Non Exempt

ORGANIZATION

Alamo Complex Management (“ACM”) is a 501(c)3 non-profit organization that is the official partner of the Texas General Land Office to manage the Alamo complex and tell the story of the Cradle of Texas Liberty to millions of visitors each year. It is a sister organization of the Alamo Endowment and the Remember the Alamo Foundation. The ACM staff mission is to create an unforgettable experience for visitors that teaches the Alamo’s 300-year history and honors those who paid the ultimate price in defense of the Alamo and the legacy of their heroism. ACM employs and manages the staff that administer the daily operating functions and visitor experience at this newly-recognized World Heritage Site. The ACM staff is led by a Chief Operations Officer and includes departments that focus on Curation, Conservation, Education & History, Facilities, Finance, HR, IT, Marketing, Security, Visitor Services, and Retail Contractors.

POSITION SCOPE

The Visitor Services Associate (VSA) is responsible for facilitating daily Visitor Services at the Alamo Complex and ensuring the visitor experience is consistently outstanding. VSAs are tasked with engaging with the public in order to provide an educational, safe and memorable experience at the Alamo. VSAs are also tasked with running the daily, frontline operations in a smooth and efficient manner per the instruction of the Visitor Services Supervisors.

 

DUTIES, RESPONSIBILITIES & ESSENTIAL FUNCTIONS

 

REQUIRED QUALIFICATIONS

 

LANGUAGE SKILLS & EMPLOYMENT AUTHORIZATION

GENERAL INFORMATION

 

 

 

HOW TO APPLY

Alamo Complex Management is committed to workforce diversity. EEO

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